Privacy Policy
FreeKundli.ai collects user-provided birth details and contact information to generate Kundli reports, provide AI astrology services, process payments, support users, improve the platform and comply with applicable laws.
This Privacy Policy explains how FreeKundli.ai collects, uses, stores, shares and protects information when you use our website, Kundli generator, AI astrology chat, paid reports, consultation services, support channels and related features.
1. Information We Collect
We may collect information that you provide directly, including name, mobile number, email address, date of birth, time of birth, place of birth, gender if requested, relationship or life-area questions entered into the platform, support messages, feedback, and payment-related identifiers such as order ID or transaction ID. We do not store full card numbers or full payment credentials on our platform.
2. Astrology and Birth Chart Data
To generate an accurate Kundli, the platform requires date, time and place of birth. This information is used to calculate planetary positions, houses, dashas, divisional charts, life-area insights and personalised report content. Accuracy of the report depends on the accuracy of the birth details provided by the user.
3. How We Use Information
We use information to generate free and paid Kundli reports, personalise AI astrology explanations, provide customer support, process purchases and refunds, manage credits or chat usage, improve product quality, prevent fraud or misuse, send transactional updates, and comply with applicable legal or regulatory requirements.
4. Payments
Payments may be processed through third-party payment gateways such as Razorpay. Payment gateways may collect and process payment details according to their own security and privacy practices. FreeKundli.ai receives payment confirmation details such as payment status, order ID, payment ID, amount and service purchased.
5. AI-Generated and Personalised Content
Some explanations may be assisted by AI systems to make the report easier to understand and more personalised. Users should avoid entering highly sensitive personal information that is not required for astrology interpretation. AI outputs may be reviewed, improved, or quality-checked to enhance platform performance.
6. Cookies and Tracking
We may use cookies, analytics tools, pixels and similar technologies to understand website usage, improve user experience, measure campaign performance, remember preferences and secure the platform. Users may manage cookie preferences through browser settings, but some features may not work properly if cookies are disabled.
7. Data Sharing
We do not sell personal information. We may share limited information with trusted service providers such as hosting providers, analytics tools, payment gateways, email or SMS providers, customer support tools, fraud prevention services and astrologer/consultation partners where required to deliver the service.
8. Data Security
We use reasonable technical and organisational measures to protect user information from unauthorised access, loss, misuse or alteration. However, no website or digital transmission can be guaranteed to be fully secure.
9. Data Retention
We retain information for as long as required to provide services, maintain transaction records, resolve support issues, meet legal obligations, prevent fraud and improve platform functionality. Users may request deletion or correction of eligible information by contacting support.
10. User Rights
Subject to applicable law, users may request access, correction, deletion, withdrawal of consent, or clarification regarding their personal information. To raise a request, contact privacy@freekundli.ai using the registered email or mobile number associated with the account.
11. Children and Minors
Our services are intended for users who are legally capable of using digital services and making online payments. If a minor uses the platform, it should be with parental or guardian consent.
12. Disclaimer on Astrology Insights
Astrology insights are interpretative and are provided for personal guidance and self-reflection. They are not a substitute for professional medical, legal, financial, psychological, career, or relationship advice.
13. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will be published on this page with the effective date.
14. Contact
For privacy-related questions, write to privacy@freekundli.ai or support@freekundli.ai.